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Shipping Made Simple:
Everything You Need to Know

From processing to delivery, here's a clear guide to our policies and how we ensure your orders arrive on time and hassle-free.

Impact of COVID-19

Due to the ongoing impact of COVID-19, longer transit times are being experienced, and delivery times cannot be guaranteed. Customers with special requests are encouraged to contact us to inquire about qualifying for a RUSH ORDER.

Order Processing and Changes

We are diligently processing orders.

Requests for cancellations, order changes, or address changes must be made by calling +1 (800) 342-3876. Email requests for changes or cancellations are not accepted or guaranteed.

Additional fees may apply, and all orders are subject to a restocking fee.

Policies

Shipping from Diamond Tool Store

Same Day Shipping Cut-Off: 12 PM EST is the cut-off time for same-day shipping.

Carriers: DTS ships via UPS, US Postal Service, FedEx, and DHL. Contact us if you require a specific carrier; additional fees may apply.

Transit Times: Transit times are not guaranteed.

Expedited Services: Available (excluding chemicals). Contact us for details.

Weekend Consideration: Weekends are not applicable unless a Saturday service is requested.

Refusal of Delivery: Results in additional fees for redelivery.

Factory Direct Shipments (Drop Ship)

Availability and Lead Time: Contact us to confirm availability and lead time.

Lead Time Definition: Days to process, pack, and arrange an order for shipment (excluding shipping time).

Standard Lead Times: Between 2-5 days.

Order Processing After 12 PM EST: Orders placed after 12 PM EST will be processed the following business day.

Refusal of Order: Results in additional shipping fees and/or additional days in transit.

LTL Freight

Disclosure of Residential Addresses: Must be disclosed at the time of order; additional fees may apply.

Commercial Sites Requirements: Must be commercially zoned with truck access, accessible loading dock, or forklift on-site.

Additional Fees May Apply If:

  • Address is deemed residential by the carrier.
  • Original request did not include liftgate services.
  • Redelivery is required.
  • An appointment time is requested.

If Shipment Arrives Severely Damaged or Tampered:

  • Note at the time of delivery.
  • Refuse delivery.
  • Contact us immediately.

Will Call

Availability: Select items may be available for Will Call. Contact us for details.

Requirements: Designated PU number required for Will-Call pick-ups.

Receiver Information: Accurate information must be provided at the time of order processing.

Pick-Up Release: Will-Call pick-ups released only to designated pick-up name with PU number.

Storage Fees: Failure to pick up within 3 business days of confirmed availability may result in additional storage fees.

International Order Policy

Global Shipping: DTS ships worldwide via various logistics partners.

Additional Handling for International Orders: All international orders require additional handling for accurate processing.

Shipping Terms:

  • Shipping fees are non-refundable.
  • FOB shipping. Receiver is responsible for all duties and applicable taxes.
  • LTL shipments require complete information from the customer's freight forwarder at the time of order.

Required Information for International Orders:

  • Written request for all items.
  • Verified and agreed-upon payment method (prepayment required; wire transfer may be requested).
  • If shipping to a freight forwarder: domestic delivery address, contact information, and export documents.

Important Notes:

  • DTS is not liable for inaccurate or insufficient information leading to additional shipping fees.
  • All shipping fees are FOB. DTS does not pay for customs, duties, or taxes.
  • Additional fees apply to residential/limited access addresses.
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