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Refunds & Returns
Need to return an item? Our Refunds & Returns policy outlines the steps to ensure a smooth return process. We want you to be completely satisfied with your purchase!
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Shipping & Delivery
Curious about our shipping options? Our Shipping & Delivery policy provides details on delivery times, shipping methods, and tracking your order.
Got Questions? We’ve Got Answers!
Shipping & Delivery
How can I make changes to my order after it has been placed?
How can I make changes to my order after it has been placed?
Requests for cancellations, order changes, or address modifications must be made by calling us at 800-342-3876. Email requests for changes are not accepted or guaranteed.
Are expedited shipping services available?
Are expedited shipping services available?
Yes, we offer expedited shipping services for most items, excluding chemicals. Please contact us for more details.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide via various logistics partners. International orders require additional handling and are subject to specific shipping terms, including the responsibility for customs duties and taxes.
Returns & Refunds
What is your return policy for unused merchandise?
What is your return policy for unused merchandise?
We accept returns of unused merchandise within 30 days of purchase. However, all returns are subject to a restocking fee of up to 40%, depending on the product's condition and brand.
How do I obtain a Return Merchandise Authorization (RMA) number?
How do I obtain a Return Merchandise Authorization (RMA) number?
To return a product, you must first obtain an RMA number. You can do this by filling out our contact form or calling our customer service at 800-342-3876.
Can I cancel or change my order after it has been placed?
Can I cancel or change my order after it has been placed?
Once an order has been placed, it cannot be canceled. If you need to make changes, please contact us immediately at 800-342-3876. Note that additional fees may apply.